Shipping Policy

SHIPPING POLICY

At FlexCare, we work to ensure that you receive your order quickly, securely, and with complete transparency. We ship to various countries in Latin America and America, and we strive to maintain efficient delivery times.

For products where explicitly indicated, shipping will be free.

ORDER PROCESSING

Once purchased, all orders go through a verification, preparation, quality control, and packaging process before being shipped.

Estimated processing time: 1 to 2 business days.

During this period, we verify order information and prepare it for dispatch.

SHIPPING TIME

Once the order has been dispatched, the estimated delivery time is:

4 to 8 business days, depending on the destination country, city, and shipping company.

These deadlines are estimates and may vary due to external factors such as weather conditions, customs procedures, high logistics demand, or situations beyond FlexCare's control.

TOTAL DELIVERY TIME

Under normal conditions, the total time to receive your order is approximately:

Processing: 1 to 2 business days.
Shipping: 4 to 8 business days.

Estimated total time: 5 to 10 business days.

ORDER TRACKING

Once your order has been dispatched, you will receive a tracking number so you can check the status of your shipment at any time.

It is the customer's responsibility to provide a complete and correct delivery address when placing the order.

INCORRECT ADDRESS

If the entered address is incorrect or incomplete and the order has already been dispatched, FlexCare will not be responsible for delays, additional costs, or failed deliveries caused by such information.

If you detect an error in your address, please contact us as soon as possible at:

Email: brumeliscontacto@gmail.com

We will do everything possible to modify the information before the order is shipped.

EXCEPTIONAL DELAYS

Although we work to meet the indicated deadlines, delays may occur due to circumstances beyond our control, such as:

Customs procedures.
Weather conditions.
High demand during promotional campaigns.
National or international holidays.
Logistical incidents with shipping companies.

In these cases, we appreciate your understanding and will be available to help you track your order.

UNDELIVERED ORDERS

If an order is returned due to an incorrect address, incomplete information, or because it could not be delivered due to reasons attributable to the recipient, we will contact you to arrange a new shipment. Any additional costs incurred may be the responsibility of the customer.

CONTACT

If you have any questions about the status of your order or our shipping, you can write to us at:

FlexCare