Privacy Policy

PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy sets out the terms under which FlexCare uses and protects the information provided by its users when using this website.

At FlexCare, we are committed to the security and protection of our customers' personal data. When we ask for information that allows us to identify you, we do so by ensuring that it will only be used in accordance with the terms of this Privacy Policy.

However, this Privacy Policy may be modified or updated at any time to adapt to legal, technological, or commercial changes. Therefore, we recommend reviewing this page periodically to stay informed about any updates.

INFORMATION WE COLLECT

Our website may collect personal information such as:

  • First and last name.

  • Email address.

  • Phone number.

  • Shipping and billing address.

  • Demographic information.

  • Information necessary to process orders, deliveries, and returns.

Likewise, when making a purchase, we may collect the necessary information to process payment through secure payment platforms. We never store complete credit card details.

USE OF COLLECTED INFORMATION

The collected information is used to:

  • Process and manage orders.

  • Coordinate shipments and deliveries.

  • Provide customer service.

  • Manage exchanges, returns, and warranties.

  • Improve our products, services, and shopping experience.

  • Send information about promotions, news, and offers, provided the user has authorized it.

Promotional emails can be canceled at any time using the unsubscribe link included in the messages or by writing to our contact email.

FlexCare adopts technical and organizational security measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.

COOKIES

Our website uses cookies to improve the browsing experience, remember user preferences, and analyze the site's operation.

When using a store developed on the Shopify platform, proprietary and third-party cookies necessary for the proper functioning of the service are also used.

You can find more information about the cookies used by Shopify at:

https://www.shopify.com/legal/cookies

Most browsers automatically accept cookies, although users can configure them to reject or delete them. Please note that disabling certain cookies may affect the proper functioning of the website.

LINKS TO THIRD-PARTY SITES

Our website may contain links to external websites. Once you leave our site, FlexCare will have no control over these sites and will not be responsible for their privacy policies or the processing of personal data they carry out. We recommend reviewing the privacy policies of each site you visit.

CONTROL OF YOUR PERSONAL INFORMATION

Users may restrict the collection or use of their personal information when applicable law permits.

Likewise, you may request to:

  • Access your personal data.

  • Correct incorrect or outdated information.

  • Request the deletion of your data when appropriate.

  • Object to the processing of your data for commercial purposes.

FlexCare will not sell, rent, or transfer its customers' personal information to third parties without their consent, except when there is a legal obligation or a requirement from a competent authority.

COMPLAINTS

If you believe that the processing of your personal information does not comply with applicable regulations, you can contact us using the details provided in the contact section.

We will respond to your request as soon as possible, and where appropriate, you may exercise the rights granted to you by current legislation.

INTERNATIONAL USERS

If the user accesses our site from another country, they agree that their information may be stored and processed on servers located outside their country of residence, always applying appropriate security measures and in accordance with current regulations.

CONTACT

If you have questions about this Privacy Policy or wish to exercise any of your rights related to the processing of your personal data, you can contact us via the following email:

Contact email: brumeliscontacto@gmail.com

FlexCare reserves the right to modify this Privacy Policy at any time. Any changes will be published on this page and will take effect from their publication.